Courseware Errors

Click on the link below which best describes the error you are experiencing.

- RealPlayer Error Box: A General Error has occurred (URL Specified).
- RealPlayer Error Box: A General Error has occurred (No Info Specified).
- RealPlayer Error Box:: Cannot open the audio device. Another application may be using it.
- JavaScript Error: No such interface supported.
- A Runtime Error has occurred: Class doesn't support Automation.
- RealAudio(tm) ActiveX Control: This document is not a RealAudio document.

If your particular error is not addressed here, you may be able to find help at ZDNet.com, which contains a large database of internet related bugs and fixes.

RealPlayer Error Box (URL Specified)

This error occurs when the RealVideo source file cannot be found. This error is most often seen when your browser cannot connect to the courseware server because of network traffic, a bad network connection, or access limitations. It is also possible that the error is caused by a missing file at the specified URL, in which case the Network Administrator should be notified.

Additionally, this error may also occur when running the courseware locally off your hard drive or CD-ROM. This is because the RealPlayer plugin needs to access the media files at the URL specified in the error message. If you are not connected to the internet while running courseware that is designed to run off the internet, all RealPlayer instances will give you this error.

RealPlayer Error Box (No Info Specified)

This error is usually caused by a WAVE file, or some other audio file, that is playing when RealPlayer begins to play. This problem can occur if you are playing non-courseware related audio files while the courseware is running, or if you have the "Start Navigation" or "Complete Navigation" sounds turned on in your Windows® settings.

To turn off the "Start Navigation" or "Complete Navigation" sounds, open up the "Sounds" applet in your Control Panel, and set the "Start Navigation" and "Complete Navigation" sounds to "(None)", as shown below. Click "OK" to save the new settings, and then run the courseware again.

RealPlayer Error Box: Cannot open the audio device....

This error is usually caused by a WAVE file, or some other audio file, that is playing when RealPlayer begins to play. This problem can occur if you are playing non-courseware related audio files while the courseware is running, or if you have the "Start Navigation" or "Complete Navigation" sounds turned on in your Windows® settings.

To turn off the "Start Navigation" or "Complete Navigation" sounds, open up the "Sounds" applet in your Control Panel, and set the "Start Navigation" and "Complete Navigation" sounds to "(None)", as shown below. Click "OK" to save the new settings, and then run the courseware again.

JavaScript Error: No such interface supported

This error is sometimes seen at the course intro screen (login2.html) when clicking on the button to launch the course window. The error is caused by a Microsoft® bug which is typically introduced to your computer when installing or uninstalling software. The bug prevents you from following JavaScript links that launch a pop-up window. You may be able to fix the problem with the following procedure:

1. Go to the Start menu and choose Run.
2. Type in "regsvr32 actxprxy.dll" and hit return (without the quotes).
3. Click OK when the following message appears: "DllRegisterServer in actxprxy.dll succeeded."
4. Go to the Start menu and choose Run again.
5. This time, type in "regsvr32 shdocvw.dll" and hit return (again, without the quotes).
6. Click OK when the following message appears: "DllRegisterServer in shdocvw.dll succeeded."
7. Shut down and restart Windows.

If this doesn't work, try reinstalling Microsoft Internet Explorer. If that doesn't work, then you need to contact technical support through Microsoft, or your computer vendor.

A Runtime Error has occurred: Class doesn't support Automation.

This error is sometimes seen when the course map window pops up in Microsoft Internet Explorer. The error is caused by a Microsoft® bug which is typically introduced to your computer when installing or uninstalling software. You should be able to fix the problem by reinstalling Microsoft Internet Explorer.

RealAudio(tm) ActiveX Control: This document is not a RealAudio document.

This error usually means that you don't have RealPlayer G2 installed. It's possible that you have an earlier verion that is not compatible with the courseware.

errors.html 07-05-2001